After last week’s frustration with the Printrbot Simple, we were on the verge of returning it and looking for a different model. Research revealed, however, that there was no other 3D printer for a comparable price that is ready for delivery now. The 20% restocking fee for Printrbot returns was an additional deterrent. So, I took a deep breath and submitted yet another support ticket.
We had isolated the problem as a faulty power supply, whose fluctuations resulted in the printer frequently and unpredictably disconnecting from the computer. Two days after the submitted ticket, I received another e-mail from Dave from the support team. He apologized for the issues and shipped another power supply, which he assured us had been tested. It arrived two days later.